TERMS AND CONDITIONS

SIMPLY SUPPERS TERMS AND CONDITIONS

Welcome to Simply Suppers, or “SS” for short.

Below are our “Terms and Conditions.” Please take the time to read them. Please do the same for our Privacy Policy. They govern your relationship with Simply Suppers, LLC.

THIS IS IMPORTANT! READ IT! THIS IS LEGAL STUFF

1.WE HATE FAKE. THIS IS R-E-A-L.

These are the Terms and Conditions that govern your use of our website (the “Site”), all purchases of SS meal delivery services (the “Products”), and any other interactions between us. (The Agreement refers to all of those collectively as “the Services.”) If you use any of the Services, you are agreeing to enter into a binding agreement with us, just as if you and SS had signed a contract.

2. OUR AGREEMENT IS SUBJECT TO CHANGE.

SS reserves the right to amend the Terms and Conditions at any time. So, if we publish changes, and then you use the Services, you are agreeing to the new Terms and Conditions. You’re responsible for staying up to date, so please check this page (and our Privacy Policy) from time to time. If you do not agree to any changes to the Terms and Conditions, you have to stop using the Services.

3. WE HATE YOU GOING SOLO, BUT PLEASE DO IN ARBITRATION.

These Terms and Conditions dictate how we’ll settle any disputes. Specifically, and very importantly, you are agreeing to exclusively use binding arbitration on an individual basis to resolve disputes. That means no jury trials, and no class actions.

4. YOU GET WHAT YOU PAID FOR.

In the event of a dispute, to the extent legally permitted, our liability to you is limited to the amount you have paid to SS.

5. IS THE DEAL SEALED?

If you keep going and use the Services — even just browsing the Site — you agree to comply with and be bound by all of these Terms and Conditions and our Privacy Policy. If you don’t agree, we’re sad to say that you can’t use any of the Services.

6. SPEAK UP!

If you have any questions about the Terms and Conditions, or if you just want to chat, please feel free to call us at 443-281-3510, or email This email address is being protected from spambots. You need JavaScript enabled to view it.

SERIOUS STUFF (FOOD SAFETY)

7. OOPS ALLERGIES, WE HAVE EIGHT!

We store, prep, and package our food in facilities that handle all eight of the big food allergens (wheat, milk, egg, soy, fish, shellfish, peanuts, and treenuts).

7.1. We do everything we can to avoid cross-contamination but it is possible for all of our food. If you have moderate or severe allergies to any of those foods, you should not order our Products.

7.2. Also, due to availability and our high (like, really high) freshness standards, we sometimes have to substitute a similar food item for one that becomes unavailable. Substituted food items may contain different ingredients and allergens. Please be sure to carefully check all individual Product packages and the Site for the most up-to-date information. If you are not satisfied with a substitution, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..

8. WE KNOW YOU KEEP YOUR FOOD SAFE AFTER DELIVERY

(Please say you do) By using our Services, you are verifying that you’re at least 18 and residing in the US. That means — at least legally speaking — that you’re a responsible grown-up. Since you’ve managed to stay alive to this point, SS (and the law) assumes that you can inspect food, put it in the refrigerator, wash it, and safely prepare and cook it. You should do all of those things. But, if you don’t, it’s on you.

9. WHO TOLD YOU WE ARE DOCTORS?

Nothing on this Site is medical advice. No information that SS provides is ever meant to be taken as medical advice. Seriously, do not make any health decisions based on anything on this Site, or any articles or information linked to from this Site. As a general rule, it’s probably best not to make life decisions based on what you read on the internet. Talk to your doctor before changing your eating or exercise habits.

10. WE LOVE HEALTHY YET IT’S NOT A PROMISE.

SS provides nutritional information for informational purposes only. It is not guaranteed to be accurate. In fact, assume it’s not accurate. Especially for allergens, which could be present through cross-contamination. You may not rely on nutritional information that we provide, and SS is not responsible for any loss or damage that occurs if you do. You are responsible for ensuring that whatever foods you purchase, prepare, and consume meet any dietary restrictions. TERMS OF SALE

11. We are trying to think of something to add here please proceed with the Terms of Sale, thank you.

12. PAYMENT AND BILLING

12.1. Until full payment is made, all products remain property of SS. Shipping costs and payment fees are recognized prior to confirming the purchase. The price applicable is the price displayed on the final confirmation page.

12.2. We have a third party processer that handles all transactions in the site. Please read their terms and conditions as they govern the credit card transaction. Cancellation and or suspension of orders may happen if your payment method fails.

12.3. Yes! We have promotional offers having said so you acknowledge that the amount billed may vary due to it, Order changes, or changes in applicable taxes, or other charges can also change.

12.4 Subscriptions

Meal Subscriptions. We offer different subscription plans for our meal ingredients (each, a “Meal Subscription”). These subscriptions are automatic recurring weekly meal delivery services. Each week (excluding those you choose to skip in accordance with the Agreement) you will receive a package from SS including the contents of your chosen Meal Subscription (each a “Delivery”). You may make changes to or skip a Delivery by visiting your account page and following the instructions therein. For more information about our Meal Subscriptions, please visit the FAQs. Note that we do not currently deliver to every address or zip code, so please visit our Homepage page to see if we deliver to your area.

Continuous Subscriptions. WHEN YOU REGISTER FOR OUR MEAL SUBSCRIPTION SERVICE (AND EACH TIME YOU CHANGE YOUR MEAL SUBSCRIPTION OR THE CONTENTS OF A PARTICULAR DELIVERY) YOU EXPRESSLY AUTHORIZE AND AGREE THAT SS AND/OR OUR THIRD PARTY PAYMENT PROCESSOR IS AUTHORIZED TO AUTOMATICALLY CHARGE THE PAYMENT METHOD ASSOCIATED WITH YOUR ACCOUNT ON A WEEKLY, RECURRING BASIS IN AN AMOUNT EQUAL TO THE THEN-EFFECTIVE RATE FOR YOUR MEAL SUBSCRIPTION, TOGETHER WITH ANY APPLICABLE TAXES AND SHIPPING (the “SUBSCRIPTION RATE”), FOR AS LONG AS YOU CONTINUE TO USE THE SS MEAL SUBSCRIPTION SERVICE, EXCEPT ON WEEKS YOU CHOOSE TO SKIP PRIOR TO THE CUTOFF TIME (AS DEFINED BELOW) OR UNLESS YOU CANCEL YOUR SS SUBSCRIPTION SERVICE IN ACCORDANCE WITH THE AGREEMENT. YOU ACKNOWLEDGE AND AGREE THAT SS WILL NOT OBTAIN ANY ADDITIONAL AUTHORIZATION FROM YOU FOR SUCH AUTOMATIC, RECURRING PAYMENTS. IN ADDITION, YOU AUTHORIZE US (AND/OR OUR THIRD PARTY PAYMENT PROCESSOR) TO CHARGE YOUR PAYMENT METHOD FOR ANY ADDITIONAL SS PRODUCTS OR OFFERINGS PURCHASED BY YOU FROM TIME TO TIME OUTSIDE OF OR IN EXCESS OF YOUR MEAL SUBSCRIPTION, PLUS ANY APPLICABLE TAXES AND SHIPPING. EVERY TIME THAT YOU USE THE SS MEAL SUBSCRIPTION SERVICE, YOU RE-AFFIRM THAT SS IS AUTHORIZED TO CHARGE YOUR PAYMENT METHOD AS PROVIDED IN THE AGREEMENT, AND TO HAVE ALL APPLICABLE FEES AND CHARGES APPLIED TO SAME.

Changing, Cancelling & Otherwise Modifying Your Meal Subscription or a Delivery. You may skip a week at any time in accordance with the Agreement by visiting your Account page and following the instructions located therein, or by contacting us at This email address is being protected from spambots. You need JavaScript enabled to view it. or call 443-281-3510. You may cancel your Meal Subscription at any time by visiting your Account page and following the instructions located therein, or by contacting us at This email address is being protected from spambots. You need JavaScript enabled to view it. or call 443-281-3510. Changes to, or cancellations of, your Meal Subscription, or requests to change or skip any weekly Delivery, must be received by SS by before the applicable deadline, which can be found in the “Your Weekly Delivery & Menu Reminder” email notice delivered each week, in order to take effect prior to the next scheduled Delivery (the “Cut Off Time”). The Cut Off Time is generally 6 or 7 days prior to your next scheduled delivery depending on the required transit time (1 or 2 day shipping) of your delivery. If you do not submit such cancellation, skip or change request before the Cut Off Time, your weekly Delivery will be shipped and you will be charged your Subscription Rate as provided in the Agreement, and if you requested to change or cancel your Meal Subscription, such change will not take effect until the week following your next weekly Delivery.

In the event you cancel your Meal Subscription, please note that we may still send you promotional communications about SS or our products, unless you opt out of receiving those communications by following the unsubscribe instructions provided therein.

13. PRODUCT SUBSTITUTIONS

We only ship out fresh foods that meet our standards. And we have high standards, which means that sometimes an ingredient might no longer meet our standards or be available when it’s time to ship your Products. If that happens, and we have another item that we think is a good replacement, we will make a substitution. If you disagree and aren’t happy with the replacement, you may contact us for a partial refund or credit for that item.

14. SHIPPING TIMES

Any shipping times that we provide are estimates only.

15. ASSUMPTION OF RISK (MORE FOOD SAFETY)

15.1. Risk passes to you upon delivery. You agree that risk passes to you upon delivery, even if signed for by someone else who is authorized to receive packages for you. Any individual at the delivery address who accepts a delivery from us is presumed to be authorized to receive such delivery

15.2. Seriously, you are solely responsible for everything from delivery to pickup of the Box. If you have the Box, you have the responsibility. That includes inspecting all Products for freshness and food safety. If you have any reason to believe that any Product in your delivery is not suitable for consumption, contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. and discard the item. You are also solely responsible for the proper and safe washing, handling, preparation, storage, cooking, use and consumption of the Products.

15.3. Some recommendations: We strongly suggest that you follow all USDA guidelines and instructions, such as immediately refrigerating all perishable items in accordance with USDA guidelines, and using a food thermometer to ensure that all meat, poultry, seafood and other applicable items are cooked to the USDA’s recommended internal temperatures (165 degrees Fahrenheit for poultry; 160 degrees Fahrenheit for ground meats; 145 degrees Fahrenheit for whole meats; 145 degrees Fahrenheit for seafood).

15.4. If you are not at home when your delivery arrives, the shipper will generally leave the package for you at your door. The Box to remains cold and fresh for several hours beyond the delivery time under most conditions. But please use common sense. If you live in a place like Phoenix, the surface of the sun, or Riverside in the summer, you should plan ahead to avoid having the Box sit outside. The Boxis awesome, but as far as we know, it is not in fact a magical box.

16. CANCELLATION DEADLINE

16.1. We realize that stuff happens. If you need to cancel, you may do so up to the following Cancellation Deadlines in section 12.4. Subscriptions. At that point, the ship has sailed, and late cancellation will not prevent a charge for the full purchase price.

16.2. Stuff happens for us too. Bad weather (or other conditions outside our control) may prevent us from delivering Products as scheduled, and you agree that we are not liable if that happens. If the delay is significant, we will attempt to notify you of the updated delivery schedule. If we have to cancel your order, we will issue a full refund or credit.

17. SATISFACTION GUARANTEE

We only want your satisfaction. That is why, all of our meals and Products are backed by a 100% customer satisfaction guarantee. If you are dissatisfied with a meal and/or Product for any reason, please contact us at 443-281-3510 or This email address is being protected from spambots. You need JavaScript enabled to view it. within (7) business days after delivery, and we will issue a full or partial refund or credit voucher for that meal, meal ingredient, or Product. Credit-refunds are issued back to the original method of payment less any delivery fees. We may require the return or photographic documentation of any meal ingredient or Product with which you are dissatisfied before providing any refund or credit voucher.

18. TAKE US OR LEAVE US [please take us].

We try hard to please you and your exquisite palette, but we can’t promise to be perfect. Okay, here goes: OUR MEAL SERVICE, THIS SITE, AND ALL OTHER SERVICES, ARE PROVIDED ON AN “AS IS,” AND “AS AVAILABLE” BASIS. TO THE EXTENT PERMITTED BY LAW, SS DISCLAIMS ALL REPRESENATIONS AND WARRANTIES OF ANY KIND, OTHER THAN AS EXPRESSLY SET OUT IN THESE TERMS. NEITHER SS NOR ITS PARTNERS, SUPPLIERS OR DISTRIBUTORS MAKE ANY SPECIFIC PROMISES ABOUT THE SERVICES. WE DO NOT MAKE ANY COMMITMENTS, WARRANTIES OR REPRESENTATIONS ABOUT THE CONTENT OR FUNCTION OF THE SERVICES, OR THEIR RELIABILITY, ACCURACY, AVAILABILITY, OR ABILITY TO MEET YOUR NEEDS.

SOME OF YOUR OBLIGATIONS

19. BE NICE TO PEOPLE

19.1. We know you’re a nice person or we think you are. Either way, you agree or we expect you to be nice to SS people. That means no harassing or threatening anyone, or making comments that are offensive, discriminatory, demeaning, insulting, or abusive

19.2. You agree to be honest and not to lie to us. Don’t create an account with false information, log in with another customer’s account, tell us that Santa exists [unless he really does], or do anything else that you wouldn’t do if you knew Santa was watching [he is].

19.3. You agree not to use the Site in any manner that could interfere with or inhibit other users from fully enjoying the Site; attempt to circumvent any content-filtering techniques we employ or attempt to access any feature or area of the Site that you are not authorized to access; use any robot, spider, scraper or similar function to extract data; circumvent the robots.txt file that controls automated access to the Site; or use the Site for anything illegal or unauthorized.

19.4. You agree to be solely responsible for your own conduct and for the security of your username and password for your SS account. You also agree not to violate any law or any right of SS, any other SS partner or affiliate, any other SS customer, or any third party in using the Services. That includes IP rights. Speaking of IP rights.

INTELLECTUAL PROPERTY

20. PRIVACY.

Our Privacy Policy explains how we treat your personal data and protect your privacy when you use the Services. By using the Services, you agree that SS may use such data in accordance with our Privacy Policy.

21. DMCA TAKEDOWN NOTICES.

We respond to notices of alleged copyright infringement and may terminate the accounts of in accordance with the US Digital Millenium Copyright Act. If you think someone is violating your copyright on the Site and want to notify us, please submit the appropriate notice This email address is being protected from spambots. You need JavaScript enabled to view it., subject line DMCA TAKEDOWN NOTICE.

22. USING THE SERVICES.

You are granted a limited, non-assignable, non-exclusive, and freely revocable license to use the Site and underlying intellectual property (“IP”), all of which is owned by SS, or another SS partner or affiliate. That license is for the sole purpose of enabling you to use the Services as provided by SS and its partners, and only in the manner permitted by these Terms and Conditions. You may not copy, modify, distribute, sell, lease, or reverse engineer any part of the Services or the IP.

23. USER CONTENT

23.1. We may now or in the future allow you to create content (“User Content”). If you share User Content, you retain all legal rights for it, and you guarantee that you are responsible for its distribution.

23.2. You retain ownership of your User Content. But, and this is a big BUT, if you share your User Content with us — even if it’s indirectly through social media platforms like—Facebook you grant us the right to protect and enforce our and our licensees’ licensed rights to your User Content. Specifically, you agree to grant SS an unlimited, irrecovable, and royalty-free license that includes any and all rights and abilities that are you are legally able to convey. That includes anything that you would be able to do with the User Content yourself.

23.3. For example, we might use your comment or feedback along with your name in our advertising on TV or online. We might plaster it on a giant billboard right outside of your apartment (which will probably be quite the surprise, since you agree that we don’t have to provide notice). We might even boom it out to our tweeter friends.

23.4. SS is not responsible or liable for any User Content. However, we retain absolute discretion to remove, screen or edit all User Content at any time and for any reason.

24. THIRD PARTY CONTENT

For it to be convenient to you, we may provide links to third-party websites, display and promotes contents or products from them. It is beyond our control to endorse or adopt any Third Party Content, and we make no representations or warranties of any kind regarding such Third Party Content. If you leave the Site through a hyperlink, you should be aware that these Terms and Conditions will no longer apply. We will not be liable for any costs or damages that may arise out of any transactions between you and any other person or entity DISPUTE RESOLUTION

25. WE AGREE TO ARBITRATE IN OUR INDIVIDUAL CAPACITY

25.1. If we have a dispute that we cannot resolve, both you and SS agree to resolve all claims through exclusively through binding arbitration, in accordance with the rules of the American Arbitration Association, by a neutral arbitrator in a location within one hundred (100) miles of your residence.

25.2. When providing Notice of Intent to Arbitrate, the party initiating arbitration shall provide three potential arbitrators, and the other party shall select the arbitrator from those three.

25.3. The decision of the arbitrator shall be final and binding. If either party refuses to comply with a ruling or decision of the arbitrator and a lawsuit is brought to enforce said ruling or decision, the refusing party shall pay all court costs and reasonable attorney’s fees incurred in enforcing said ruling or decision of the arbitrator.

25.4. The parties agree that each may bring claims against the other in arbitration only in their individual capacity, and not as a plaintiff or class member in any putative class or representative proceeding.

25.5. Unless both parties agree otherwise, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding. If this specific provision is found to be unenforceable, then it shall be severed without affecting the entirety of this provision.

26. LIMITATION OF LIABILITY.

TO THE EXTENT LEGALLY PERMITTED, YOU AGREE THAT THE TOTAL LIABILITY OF SS, AND SS’S PARTNERS AND AFFILIATES FOR ALL YOUR CLAIMS INCLUDING FOR ANY IMPLIED WARRANTIES IS LIMITED TO THE AMOUNT YOU HAVE PAID TO US.UNDER NO CIRCUMSTANCES WILL SS AND ITS PARTNERS BE RESPONSIBLE FOR LOST PROFITS FINANCIAL LOSSES, OR LOST OF DATA OR ANY INDRECT, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES. IN SUM, THE LIABILITY OF SS IS LIMITED TO THE FULLEST EXTENT PERMITTED BY SUCH STATE LAW AND ONLY UP TO THE AMOUNT THAT YOU HAVE PAID TO SS FOR THE SERVICES.

27. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless SS and its affiliates from any and all claims, liabilities, losses, damages, obligations, costs and expenses (including reasonable attorneys’ fees and costs) that arise in connection with a violation of the Agreement by you or through use of your account.

MISCELLANEOUS

28. TERMINATION.

Even though this Agreement is binding, our relationship is voluntary. Either party may terminate the Agreement at any time and for any reason by providing written notice to the other party. Upon termination by either party, you agree that SS may charge your credit card for any outstanding fees or charges already incurred, and for any Late Fees. In addition, you remain responsible for any charges by third-party vendors or content providers prior to your cancelation.

29. MARYLAND RULES

(Crabcakes, Football, and this Agreement). Maryland law, excluding conflict of laws rules, shall govern the interpretation of this Agreement and any dispute arising out of this Agreement or the Services.

30. NOTICES

30.1. When we provide notice to you, including when we make changes to this Agreement, we will provide notice through a posting on the Site, via e-mail, or through regular mail to the address you provided. You agree in advance that such notice is legally effective.

30.2. You may provide legal notice to SS via conventional mail to Simply Suppers LLC, Customer Care, 400 symphony circle unit 362 Cockeysville md 21030, or via e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it.. For termination, you may also provide notice by completing the procedure to deactivate your account.

31. NO WAIVER.

Failure to enforce any provision shall not be construed as a waiver of any provision or right.

32. JUST US.

This Agreement governs the relationship between you and SS. It does not create any third-party beneficiary rights.

33. SURVIVOR I.

If it turns out that a particular term is invalid or unenforceable, that will not affect any other term.

34. SURVIVOR II.

Even if we break up and you stop using the Services, the duties and obligations that arose under this Agreement survive.

35. BINDING ON SUCCESSORS.

This Agreement is binding on each party’s successors and assignees.

36. ASSIGNMENT.

You may not transfer or assign the Agreement without our prior written consent. We may transfer or assign this Agreement, or any of our rights or obligations arising under it, at any time during the term of the Agreement.

37. HEADINGS AND CAPTIONS.

The headings and captions in this Agreement are only for your convenience, and are not part of the Agreement. That said, we do hope you enjoyed them.